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Shipping and Delivery

The PRODUCTS purchased on the SITE will be delivered to the address indicated by the CUSTOMER or the PROFESSIONAL. The CLIENT or the PROFESSIONAL has in any case the right to request the delivery of the PRODUCTS to a physical person of his choice, whose residence or domicile is within the Italian territory. At the time of delivery, the signature of an adult over the age of 18 will be required. No deliveries will be made to PO boxes.

For each order placed on the SITE, PETITA srl will issue an invoice for the goods shipped, sending it via e-mail or mail to the order holder, pursuant to Presidential Decree 445/2000 and Legislative Decree No. 52/2004. The information provided by the CUSTOMER or by the PROFESSIONAL at the time of the order is valid for the invoice issue. No change in the invoice will be possible after the issuance of the same.

The delivery costs are charged to the CUSTOMER or the PROFESSIONAL and are clearly highlighted on the SITE and in the order form.

All purchases will be delivered by express courier from Monday to Friday, excluding holidays and public holidays. PETITA srl is not responsible for unforeseeable delays.

PETITA srl will send to the CUSTOMER or to the PROFESSIONAL a confirmation e-mail once the PRODUCTS have been sent, in which the shipment tracking number will be specified, through which it will be possible to view the shipment status after the CORRIERE'S WEBSITE. In any case, except in cases of force majeure or unforeseeable circumstances, in accordance with the CODE OF CONSUMPTION the PRODUCTS will be delivered within a maximum period of 30 (thirty) days starting from the day following that in which the CLIENT or PROFESSIONAL has transmitted the order to PETITA srl, except that PETITA srl does not communicate - within the same term, by e-mail - the impossibility to deliver the goods ordered as a result of the unavailability, even temporary, of the PRODUCTS. In case of such communication, PETITA srl will refund any amounts already paid by the CUSTOMER or the PROFESSIONAL for the payment of the supply.   In the event that, due to the communication by PETITA srl of a delay in the delivery date, the CUSTOMER or PROFESSIONAL wishes to cancel the order, any amount already paid will be refunded as soon as possible, and in any case not later than 30 ( thirty) days from the day following the one in which the transmission of the order to PETITA srl took place

For the delivery of goods it is necessary the presence of the CUSTOMER or the PROFESSIONAL, or alternatively a person in charge of the address indicated in the order. At the time of delivery of the goods by the Courier, the CUSTOMER or PROFESSIONAL is required to check that the number of packages delivered corresponds to what is indicated in the transport document and that the package is intact or not altered. Any damage to the package and / or to the PRODUCTS or the mismatch in the number of packages must be immediately challenged by written control reserve on the delivery test of the COURIER. Once the CORRIERE document has been signed, the CLIENT can not make any objection regarding the external characteristics of the package delivered.

 

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