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Terms and Conditions

  1. General provisions

These general conditions of sale (hereinafter, "GENERAL CONDITIONS") are provided by PETITA srl to its customers with a view to transparency and completeness and apply to all sales of products (hereinafter, "PRODUCTS" or "PRODUCT" ") Purchased through the website www.switchdog.it (hereinafter," SITE ").

PETITA srl may sometimes find itself in need of modifying some provisions of the General Conditions; We therefore invite customers to consult them before each visit to the SITE.

The validation of an order implies the tacit reading and acceptance of the General Conditions present at that time.

The use of the remote sales service through the aforementioned SITE is therefore described in these GENERAL CONDITIONS and is reserved for both consumers (hereinafter, "CUSTOMERS" or the "CUSTOMER"), intended as natural or legal persons acting for unrelated to their commercial, entrepreneurial or professional activity, if any, and therefore solely for the purpose of meeting the needs of daily life, as well as natural or legal persons such as entrepreneurs, professionals or others, of a public or private nature, who purchase for purposes related to their own business or commercial activity (hereinafter "PROFESSIONALS" or "PROFESSIONAL").

The language available to conclude the contract is Italian. In compliance with the provisions of Italian and EU laws currently in force, the economic relationship between the Supplier and the CUSTOMER is governed by consumer protection regulations only if the CLIENT purchases for personal purposes unrelated to his work. Therefore, the relationship between the Supplier and the PROFESSIONAL who buys for purposes related to their work, be it of a business or commercial nature, providing their own VAT number do not apply the regulations to protect consumers, including in particular the Legislative Decree. n.185 of 1999 (contracts concluded at distance), D.lgs. n.50 of 1992 (right of withdrawal) and art. 1469 bis et seq. cc

The CLIENT as well as the PROFESSIONAL is required to read carefully the GENERAL CONDITIONS that have been made available to him on the SITE, in order to allow the memorization and reproduction by the CLIENT and the PROFESSIONAL according to art. 12 of Legislative Decree 9 April 2003, n. 70. The contracts concluded with PETITA srl (as defined below) through the SITE are governed by Italian law and, in particular, by Legislative Decree 6 September 2005, n. 206 (hereinafter "CONSUMER CODE") and the Legislative Decree 9 April 2003, n. 70 (hereinafter, "DECREE ECOMMERCE").

  1. Seller identification

The seller is PETITA srl CF - P.Iva 02611260023 with headquarters C.so Vercelli 3, Borgosesia (VC), 13011

  1. Product information

The information relating to PRODUCTS susceptible to distance sales through the SITE are available on the SITE. The aforementioned information is provided in accordance with articles 52 and 53 of the CONSUMER CODE.The PRODUCTS are intended for the exclusive use for dogs and are not suitable for children.

  1. Price

The price of the PRODUCTS is understood to include all taxes and duties. Shipping costs are not included. All prices are in Euro. Shipping costs are charged to the CUSTOMER or the PROFESSIONAL and can be consulted beforehand before the final confirmation of the order, or in the appropriate section of the SITE dedicated to shipping costs and estimates.

  1. Order of products

The essential characteristics and prices of the PRODUCTS are shown in the offer related to each Product.

The SITE is structured as an online catalog freely available without the need for preliminary identification.

For the purpose of purchasing the PRODUCTS, the CUSTOMER or PROFESSIONAL is obliged to specify his / her private / entrepreneur / trader status, through a registration procedure at the end of which he / she will obtain from the system the assignment of a user ID and password with which to access your personal account. Registration will require the entry of personal data necessary for identification of the CUSTOMER or PROFESSIONAL as well as the tax data (by way of example CF, VAT, date and place of birth, residence and / or domicile) necessary for the correct fulfillment of the tax charges resulting from the commercial transaction that will be entered into and finally personal data (telephone number, mobile phone, e-mail) in order to allow the receipt of information about the status of the orders and allow to proceed with the timely cancellation or modification of orders.

The CUSTOMER or PROFESSIONAL are the exclusive responsible for the truthfulness and correct insertion of the data required for registration, therefore, for the purchase of products for which the age of majority (alcohol or other) is requested, with the registration at the SITE, will confirm or not the age requirements to proceed with the purchase of the various types of goods permitted by the regulations in force in Italy.

The processing of data provided by CLIENT or PROFESSIONAL is carried out by PETITA srl in compliance with privacy regulations and can be consulted preliminarily through consultation of the relative privacy policy, made available on the home page of the SITE.

Once registered, the CLIENT or the PROFESSIONAL can proceed with the purchase by filling in and sending to PETITA srl the order form in electronic format, following the instructions contained in the SITE. The CUSTOMER or PROFESSIONAL will have to put the PRODUCT in the appropriate "virtual shopping cart" and, after having read the GENERAL CONDITIONS, with particular reference to the contribution for delivery costs and the methods of exercising the right of withdrawal (the latter referable only to the CUSTOMER), and to the Privacy Policy, will have to select the desired payment method and choose the "Insert order" option. Before submitting your purchase order, the CLIENT or the PROFESSIONAL will have the opportunity to correct any errors in entering the data by following the appropriate editing procedure contained in the SITE. In particular, the CUSTOMER or the PROFESSIONAL has the right to modify the quantity of the PRODUCTS he intends to purchase, adding or eliminating one or more PRODUCTS from the "virtual shopping cart". By sending the order, the CUSTOMER or PROFESSIONAL recognizes and declares to have read all the instructions provided during the purchase procedure and to accept the GENERAL CONDITIONS in full. The CLIENT or the PROFESSIONAL will have the opportunity to view and follow the status of his order through subsequent communications. In any case, once the order has been received, the SITE will contact the CLIENT or the PROFESSIONAL by e-mail at the address provided during registration and creation of the user account, to report the receipt of the order, summarizing the content of the same, the shipping address and the payment methods chosen, allowing the CUSTOMER or PROFESSIONAL to cancel or change the order before shipping it (for further details see article 7 below). PETITA srl reserves the right to evaluate the acceptance of orders received.

By way of example but not limited to this option, please refer to the following art. 8. PETITA srl will inform the CUSTOMER or the PROFESSIONAL of any impossibility to accept the orders received within 30 days from the day following that on which the order was transmitted and will refund any amounts already paid for the payment of the supply. .

  1. Terms of payment

The CUSTOMER can make the payment of the price of the PRODUCTS and the relative delivery costs through:

6.1   Payment by credit cards and prepaid cards.

6.1.1   For online orders on the SITE Petita srl ​​accepts both credit card and prepaid card payments (as long as they are enabled by the bank or Paypal circuit - MasterCard, Maestro, Visa, Visa Electron, American Express, Aura, Discover) without any additional charge on the cost of the PRODUCT and shipping. It is understood that the CLIENT must be the holder of a valid credit card when ordering the PRODUCTS purchased online and that the name on the credit card must be the same indicated on the billing data. In the absence of such assumptions it will not be possible to proceed with the order.

6.1.2   At the time of online purchase, together with the Order Confirmation, the amount relating to the Order will be charged to the CLIENT's credit card. The amount will therefore be effectively charged to the CUSTOMER's credit card at the time the Order is sent to PETITA srl

6.1.3   If, once the package containing the PRODUCTS ordered has been received, for whatever reason the CLIENT intends to use the Right of withdrawal, following the payment of the PRODUCTS purchased online, PETITA srl will assign the amount to be reimbursed directly to the credit card. credit previously used for payment.

6.2   Paypal.

6.2.1   If the CLIENT has a Paypal account, PETITA srl gives the possibility to make payments using directly e-mail and relative password with which it is registered on www.paypal.com.

6.3   At no time during the purchase process the SELLER is able to know the information related to the credit card (for example, the credit card number or the date of its expiration), transmitted via a secure connection by encrypted protocol directly to the SITE of the subject that manages the electronic payment (bank or Paypal). No computerized archive of PETITA srl will keep such data.

6.4   In no case can PETITA srl be held responsible for any fraudulent and improper use of credit cards and prepaid cards by third parties.

In the event that, for any reason whatsoever, the debit of the amounts owed by the CLIENT or the PROFESSIONAL proves impossible, PETITA srl will proceed to cancel the transaction and the sale automatically canceled.

  1. Confirmation of receipt of the order

In compliance with the provisions of art. 53 of the CONSUMER CODE, the CUSTOMER or PROFESSIONAL receives, at the time of execution of the contract, by e-mail, the confirmation of receipt of the purchase order originally sent according to the procedures referred to in Article 5 of these CONDITIONS GENERALI, containing a summary of the essential characteristics of the product ordered, of the order quantity, its price, the amount paid, of the existence, for CUSTOMERS only and not for PROFESSIONALS, of the right of withdrawal - with indication of the times and the modalities for the restitution of the good - of the geographic address to present eventual claims and of the information on the services of assistance and on the existing commercial guarantees, of the GENERAL CONDITIONS. In this communication the Supplier will also indicate the deadline by which the CUSTOMER or PROFESSIONAL may cancel or change the order.

  1. Ineffectiveness of the order

No contract must be concluded between PETITA srl and the CUSTOMER or PROFESSIONAL if PETITA srl has reasonable grounds to believe that the CLIENT or PROFESSIONAL does not operate on the basis of an effective and genuine interest in the purchase of the PRODUCTS ordered, or illegally exercises the right of withdrawal acknowledged by article 12 below. In such cases, the order forwarded by the CUSTOMER or by the PROFESSIONAL must be considered null and void. PETITA srl will transmit to the CLIENT or to the PROFESSIONAL, by e-mail, a communication attesting the non-conclusion of the Contract, also taking care of the cancellation of any charge and / or expense charged to the CUSTOMER or PROFESSIONAL.

  1. Transport and delivery

The PRODUCTS purchased on the SITE will be delivered to the address indicated by the CUSTOMER or the PROFESSIONAL. The CLIENT or the PROFESSIONAL has in any case the right to request the delivery of the PRODUCTS to a physical person of his choice, whose residence or domicile is within the Italian territory. At the time of delivery, the signature of an adult over the age of 18 will be required. No deliveries will be made to PO boxes.

For every order placed on the SITE, PETITA srl will issue an invoice for the goods shipped, sending it via e-mail or mail to the order holder, pursuant to Presidential Decree 445/2000 and Legislative Decree no. 52/2004. The information provided by the CUSTOMER or by the PROFESSIONAL at the time of the order is valid for the invoice issue . No change in the invoice will be possible after the issuance of the same.

The delivery costs are charged to the CUSTOMER or the PROFESSIONAL and are clearly highlighted on the SITE and in the order form.

All purchases will be delivered by express courier from Monday to Friday, excluding holidays and public holidays. PETITA srl is not responsible for unforeseeable delays.

PETITA srl will send to the CUSTOMER or to the PROFESSIONAL a confirmation e-mail once the PRODUCTS have been sent, in which the shipment tracking number will be specified, through which it will be possible to view the shipment status after the CORRIERE'S WEBSITE. In any case, except in cases of force majeure or unforeseeable circumstances, in accordance with the CODE OF CONSUMPTION the PRODUCTS will be delivered within a maximum period of 30 (thirty) days starting from the day following that in which the CLIENT or PROFESSIONAL has transmitted the order to PETITA srl, except that PETITA srl does not communicate - within the same term, by e-mail - the impossibility to deliver the goods ordered as a result of the unavailability, even temporary, of the PRODUCTS. In case of such communication, PETITA srl will refund any amounts already paid by the CUSTOMER or the PROFESSIONAL for the payment of the supply.   In the event that, due to the communication by PETITA srl of a delay in the delivery date, the CUSTOMER or PROFESSIONAL wishes to cancel the order, any amount already paid will be refunded as soon as possible, and in any case not later than 30 ( thirty) days from the day following the one in which the transmission of the order to PETITA srl took place

For the delivery of goods it is necessary the presence of the CUSTOMER or the PROFESSIONAL, or alternatively a person in charge of the address indicated in the order. At the time of delivery of the goods by the Courier, the CUSTOMER or PROFESSIONAL is required to check that the number of packages delivered corresponds to what is indicated in the transport document and that the package is intact or not altered. Any damage to the package and / or to the PRODUCTS or the mismatch in the number of packages must be immediately challenged by written control reserve on the delivery test of the COURIER. Once the CORRIERE document has been signed, the CLIENT can not make any objection regarding the external characteristics of the package delivered.

  1. Right of withdrawal

Pursuant to articles 64 and ss. of the CONSUMER CODE (Legislative Decree 2005/206), the CLIENT, has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty. To exercise this right, the CLIENT must send a communication to PETITA srl within 10 working days from the date of receipt of the goods. This communication must be sent by registered letter with acknowledgment of receipt, addressed to: PETITA srl - Via Valsesia 8, Prato Sesia (NO), 28077 - Or by mail to the address   This email address is being protected from spambots. You need JavaScript enabled to view it.   specifying in the object "RETURN GOODS" and attaching an image of the product that you want to return highlighting any defect always sent within the aforementioned term of 10 days and followed by a confirmation by registered letter with acknowledgment of receipt. Once the aforementioned withdrawal notice has been received, the PETITA srl CUSTOMER Service will inform the CUSTOMER of the instructions on how to return the goods to be received at our stores within 10 days from the authorization.

The right of withdrawal is however subject to the following conditions:

1) The right applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the product purchased

2) According to the law, the shipping costs related to the return of the asset are charged to the CUSTOMER

3) The shipment, until the certificate of receipt in our warehouse, is under the full responsibility of the CUSTOMER

4) PETITA srl is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments

5) In case of damage to the goods during transport, PETITA srl will notify the CUSTOMER of the incident (within 5 working days of receipt of the goods in their stores), to allow him to lodge a complaint against the courier chosen by him and obtain the reimbursement of the value of the asset (if insured). In this case, the product will be made available to the CUSTOMER for its return at the same time canceling the request for withdrawal

6) The right of withdrawal against perishable goods whose expiry date is less than or equal to 10 days is in no way exercisable.

PETITA srl will reimburse the CUSTOMER for the full amount already paid, within 30 days from the return of the goods, by means of a transfer of the amount charged to the credit card or by bank transfer. In the latter case, the CUSTOMER will provide the bank details on which to obtain the reimbursement (ABI Code - CAB - Current Account of the invoice). The right of withdrawal is lost, due to lack of the essential condition of integrity of the goods (packaging and / or its content), in cases where PETITA srl ascertains: (a) The lack of the outer packaging and / or the wrapping containing the product purchased, (b) Damage to the product for reasons other than transport.

In case of forfeiture of the right of withdrawal, PETITA srl will return the purchased good to the sender, charging him the shipping costs.

The right of withdrawal is in no way exercisable by PROFESSIONALS.

  1. Replacement of products

PETITA srl intends to provide CUSTOMERS and PROFESSIONALS with the possibility to replace the PRODUCTS purchased through the SITE. To obtain the replacement of a product, follow the procedure indicated below.

The CUSTOMER or PROFESSIONAL who is not fully satisfied must keep all the documentation relating to the purchase and delivery (purchase invoice and delivery note issued by the COURIER) and the PRODUCT itself in its original packaging integrates and immediately contact SWITCHDOG   by e-mail to the following address   This email address is being protected from spambots. You need JavaScript enabled to view it.   - The PRODUCT to be replaced must be received, in normal condition, at the following address: Via Valsesia 8, Prato Sesia (NO), 28077.

The evasion of the new order is subject to the availability of the requested PRODUCTS.

The shipping costs related to the return of the PRODUCT are charged to the CUSTOMER or the PROFESSIONAL. The replacement PRODUCT will be sent to the CUSTOMER or to the PROFESSIONAL by CORRIERE without additional shipping costs.

  1. Defects of conformity

The online catalog consists of photographic reproductions that are merely indicative of the Products. PETITA srl guarantees that the Products delivered to the Customer are free from defects.

At the time of delivery, the CUSTOMER or PROFESSIONAL must verify that the delivered products comply with the order made and free from defects. In case of conformity defects of PRODUCTS sold by PETITA srl through the SITE, the CLIENT or the PROFESSIONAL should immediately contact the SUPPLIER at the e-mail address   This email address is being protected from spambots. You need JavaScript enabled to view it.   or by registered letter with return receipt that must be sent to the following address: Via Valsesia 8, Prato Sesia (NO), 28077.

To the sale of the PRODUCTS to the CUSTOMER, understood according to the definition referred to in the previous art. 1 the legal guarantees provided for in articles 129, 130 and 132 of the CONSUMER CODE apply: - the CUSTOMER has the right to the restoration, without charge, of the conformity of the goods by repair or replacement or an appropriate reduction of price or resolution of the contract, - the CLIENT declines from these rights, if he does not report to PETITA srl the lack of conformity within two months from the date on which he discovered the defect, - the action aimed at asserting the defects not maliciously concealed by PETITA srl is prescribed, in any case, within twenty six months from the delivery of the goods. The regulation of conformity defects in the sale made to a PROFESSIONAL, understood in accordance with the definition referred to in Article 1 above, is instead subject to the following conditions: - where the PROFESSIONAL detects the non-compliance of the goods with the order, bring your comments to the knowledge of PETITA srl at the e-mail address   This email address is being protected from spambots. You need JavaScript enabled to view it.   or by registered letter with return receipt that must be sent to the following address: Via Valsesia 8, Prato Sesia (NO), 28077, within maximum 15 days following delivery, without prejudice to the provisions to be taken towards the carrier, as shown herein continued, - in case of missing or damaged goods during transport, the PROFESSIONAL must make all necessary reservations on the delivery note upon receipt of the aforementioned goods; these reserves must also be confirmed in writing within the three days following the delivery, by registered letter with return receipt addressed to the carrier, of which a copy must be sent for information to PETITA srl, - any return of goods must be expressly accepted from PETITA srl, subject to defect or non compliance of the aforesaid order, - any return accepted by PETITA srl will result in a credit in favor of the buyer, after having carried out a qualitative and quantitative verification of the returned goods, - the goods returned without prior agreement of PETITA srl will be made available to the PROFESSIONAL and will not be reimbursed, - the return of the goods is carried out with assigned port, - the costs and risks of return are the responsibility of the PROFESSIONAL.

The guarantee of conformity and quality of the shipped goods, offered by PETITA srl, is strictly limited to the reimbursement of the purchaser in the form of a reimbursement, to the exclusion of any other indemnity. In particular, PETITA srl will not be responsible for any direct or indirect damage due to a defect in the goods. It is understood that PETITA srl will not take into account complaints reported beyond the aforementioned terms.

  1. Mistakes

The information relating to the PRODUCTS supplied on the SITE are constantly updated. However, the complete absence of errors can not be guaranteed. PETITA srl   We reserve the right to correct any errors, inaccuracies or omissions even after an order has been sent and also to change or update information at any time without prior notice.

The possibility is reserved for the buyer to report any errors or inconsistencies found in the online catalog by sending an email to the address   This email address is being protected from spambots. You need JavaScript enabled to view it.   by expressly inserting the word "ERROR SIGNAL" in the object and specifying correctly the type of product or service in which the anomaly was found.

  1. Limitations of liability

Any information relating to the products sold by PETITA srl is based exclusively on the data published and made known by the respective manufacturers, therefore PETITA srl is not responsible for the correspondence of the goods sold to the specifications published on the SITE.

PETITA srl also declines all responsibility for malfunctions, service interruptions, performance degradation, whether due or not due to force majeure or unforeseeable circumstances, when they are not directly imputable to PETITA srl itself for its fraud or gross negligence. The CLIENT and the PROFESSIONAL acknowledge and accept that the acquisition of orders by PETITA srl through the SITE may be suspended during the closing periods.

Personal information such as personal data, tax code, VAT number, etc. are provided by the client or the professional under his sole responsibility. PETITA srl declines any charge that could be promoted due to any false statements that may be made by users of the SITE when registering and purchasing the products marketed.

Where PETITA srl has the certainty that the data provided by any type of customer during registration is not true, reserves the right to report the conduct to the competent authorities.

  1. Personal data management

The personal data provided by the CUSTOMER or the PROFESSIONAL under its sole responsibility are collected, processed and used in order to register on the SITE and allow the commercial activity (order processing, invoicing, etc.) and will not be in no case transferred to third parties, in full compliance with current legislation.

The processing of data is performed through IT support, by persons specifically appointed. The data are stored in computer files to which the minimum security measures provided by the legislator are applied. Personal data may be communicated to the couriers and / or shippers used for the delivery of the Products.

The CLIENT and the PROFESSIONAL may at any time access the data concerning him, update them, correct them, integrate them and, more generally, exercise the rights provided for in Article 7 of the Legislative Decree.196/03.

The CLIENT and the PROFESSIONAL may at any time take advantage of the right to object, in whole or in part, to the processing of their data and to request their cancellation. The owner of the collection and processing of personal data is PETITA srl

For further details regarding the processing of personal data, refer to the specific area of ​​the WEBS dedicated to the Privacy Policy.

  1. Intellectual property

All intellectual property rights, brands, copyrights, logos and models will remain the exclusive property of their respective manufacturers of what is marketed by PETITA srl on the WEBSITE   www.switchdog.it

  1. Applicable law and competent court

These GENERAL CONDITIONS are governed by Italian law and must be interpreted in accordance with Italian laws. For disputes arising from the interpretation, validity and / or execution of these GENERAL CONDITIONS, the mandatory territorial jurisdiction will be that of the judge of the place of residence or domicile of the consumer, if located in the Italian territory.

  1. Contacts

For more information, please write to the following e-mail address:   This email address is being protected from spambots. You need JavaScript enabled to view it.   or to consult the appropriate contacts section of the SITE.

The clauses referred to in Articles 5. Order of PRODUCTS, 6. Method of payment, 7. Confirmation of receipt of order, 8. Ineffectiveness of order, 9. Transport and delivery, 10. Right of withdrawal, 11. Replacement of PRODUCTS, 12. Defects of conformity , 13. Errors, 14. Limitations of liability, 17. Applicable law and jurisdiction, have a harassing nature pursuant to and for the purposes of Articles. 1341 and 1342 of the CC, therefore for the purpose of the conclusion of the aforementioned contract will be asked to take vision and expressly accept the content.

Switchdog by Pet Ita s.r.l

Sede Legale:
Piazza Mazzini, 37
13011 Borgosesia VC - Italy

Sede Operativa:
Via Valsesia, 8
28077 Prato Sesia NO - Italy


  • Tel: 349 9345972

  • Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

  • P.Iva:  02611260023


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